Email Policy

. Email Policy

Muhsa Money Link is committed to maintaining secure, professional, and reliable communication with our customers, partners, and stakeholders. This Email Communication Policy explains how we use email and what you can expect when communicating with us.

1. Official Email Communications

All official emails from Muhsa Money Link are sent only from authorized company email addresses using our official domain. Customers should verify the sender's email address before responding to any email claiming to represent Muhsa Money Link.

2. Purpose of Email Communications

We may use email to:

• Respond to customer inquiries and support requests.
• Provide transaction-related notifications and account updates.
• Send security alerts and fraud prevention notices.
• Share important service announcements.
• Deliver marketing or promotional communications, where you have provided your consent.

3. Customer Responsibilities

Customers are encouraged to:

• Keep their email address accurate and up to date.
• Notify Muhsa Money Link immediately if they suspect unauthorized access to their account.
• Never share passwords, PINs, One-Time Passwords (OTPs), or other security credentials through email.
• Report suspicious or fraudulent emails claiming to be from Muhsa Money Link.

4. Confidentiality

Email communications may contain confidential and privileged information intended solely for the recipient. If you receive an email from Muhsa Money Link in error, please notify us immediately and permanently delete the message.

5. Email Security

Muhsa Money Link employs appropriate security measures to protect email communications. However, email transmission over the internet cannot be guaranteed to be completely secure. Customers should exercise caution when opening attachments or clicking links and should verify any suspicious communication with our customer support team.

6. Marketing Emails

Marketing emails will only be sent in accordance with applicable laws and customer preferences. Customers may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

7. Response Time

We aim to respond to customer emails within one (1) business day. Response times may vary during weekends, public holidays, or periods of high inquiry volume.

8. Prohibited Communications

Muhsa Money Link will never request the following through email:

• Passwords
• PINs
• One-Time Passwords (OTPs)
• Full debit or credit card details
• Security questions or authentication codes

If you receive such a request, do not respond and report it immediately.

9. Email Disclaimer

Emails sent by Muhsa Money Link are intended solely for the named recipient. They may contain confidential or legally privileged information. If you are not the intended recipient, please notify the sender immediately, delete the email, and do not copy, distribute, or disclose its contents.

10. Changes to This Policy

Muhsa Money Link reserves the right to update this Email Communication Policy at any time. Any changes will be published on this website and will become effective immediately upon publication.